Pharmacies have a terrible reputation; over 52% of customers in the United States do not believe their chosen pharmacy is interested in improving their health. Despite this, the Pharmacy industry will grow by 6.7% in 2023; that’s $460 Billion in total revenue from selling medicines. So, if you own or work for a pharmacy, there is a significant competitive advantage to building trust and long-lasting relationships with your customers. Some pharmacies fail to give customers a satisfying experience. Customers expect a frictionless buying experience, including regular medication refills. Drugstores need a customer-facing point-of-sales system to automate inventory management, curbside collection, and drive-thru orders. This article will highlight the 5 best Pharmacy POS software to improve your pharmacy’s operation.
Overview
Features to Look for in Pharmacy POS System
Drugstores pose unique challenges to customer satisfaction, many of which cannot be solved with traditional POS systems. Here are some key functionalities to look out for when choosing a Pharmacy POS System:
- Customer Management: Regular refill customers are often frustrated by outdated checkout processes that do not remember their prescriptions. A Pharmacy POS must remember customers’ preferences such as drugs, insurance, and basic information.
- Self-Checkout Capabilities: 20% of customers believe they spend too much time in a pharmacy. An excellent way to cut down wasted time for customers is to implement a seamless self-checkout system, limiting the amount of unneeded human interactions for customers.
- Omnichannel Support: Despite recent trends in mail-order drug delivery, most customers still prefer brick-and-mortar pharmacies. For multi-chain pharmacies, having the ability to sync inventory or order data via different sales channels instantly is vital in keeping accurate information.
- Location-Flexible Software: With some pharmacies delivering medication straight to the customers, a location-flexible POS system that can work offline and online is essential to meet customers’ expectations.
#1. ConnectPOS: An awarded Pharmacy POS
ConnectPOS is an award-winning POS system with many features perfect for improving pharmacy customer satisfaction. Where traditional POS systems fail to provide a fast and reliable checkout, ConnectPOS optimizes the customer’s purchasing experience with many unique features.
Product and order management
Did you know indirect patient services like data entry and collection take up 16% of the average pharmacy worker’s time? This POS offers a robust omnichannel feature that automates inventory and order syncing, even between outlets. Customers may order online and pick it up in any shop while the ConnectPOS system instantly logs the purchase and corresponding inventory changes.
With the native app MSI for tracking sources and
Customer Management
ConnectPOS supports loyalty programs with extensions from dependable vendors (Aheadworks, Amasty, etc.). With the group pricing feature, you can develop effective tiered pricing for multiple consumer groups, thus providing your customers with a better experience. And, because of its omnichannel capabilities, customers’ data including prescriptions, basic information, and preferences are shared across all different sales channels.
PWA Consumer App
Customers who interacted with their pharmacy through an app reported 23% higher satisfaction scores than those who didn’t. ConnectPOS offers an elegant solution for pharmacies looking to upgrade their app game with their PWA consumer app. This innovative feature is readily available for any device and allows your pharmacy customers to self-checkout with their preferred payment method.
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#2. DataScan: A well-rounded Pharmacy POS
Being in the pharmacy business for over 35 years, DataScan has a broad knowledge of the profession and always keeps up with industry trends.
For wholesalers and analyzing sales
Despite recent trends in mail-order drug delivery, most customers still prefer brick-and-mortar pharmacies. This software includes a system that can do your shopping for you! It will compare prices from all wholesalers to find the best deal. You can also keep track of all previous outcomes and sales.
Financial reporting
The system will track your sales and provide financial reports for you and your accountant. You will also receive an end-of-day reconciliation statement to assist you in staying on track.
#3. PrimeRx: Efficiency drug system
As an all-in-one pharmacy POS software for automated prescription filling, invoicing, and claim processing, PrimeRx is ideal for independent, retail, and multi-store pharmacy owners. It enables a customizable workflow that is both efficient and straightforward.
Automated refill management
This system can fill prescriptions by evaluating the patient, prescriber, and pharmaceutical inventory. Scheduled refills, as well as missed or expired refills, are displayed on the Dashboard.
Updates and Interaction with customers
The Patient Status Board is a standout feature of PrimeRx. Using this board, you may converse with your customers while they await their prescriptions.
Customers can see where they are in line and how long they must wait. They will not have to disturb the pharmacist or the technician and will not be in the dark.
#4. PioneerRx: Global pharmacy POS
PioneerRx is considered the most widely used pharmacy POS system. Its purpose is to deliver new tools to small businesses so they may outperform their larger competitors.
Inventory control
Inventory management using shelf stickers is one of PioneerRx’s primary features. This POS system creates shelf labels rather than pricing labels for each item. This helps your personnel swiftly determine whether an item needs to be replenished or placed in an inappropriate location.
Financial Intelligence and reporting
You may send prescription data to pharmaceutical companies via the PioneerRx system. Make your own label revisions and financial reports as well.
#5. BestRx: A feature-rich POS
As a pharmacy POS system that is uncomplicated and easy to use, BestRX is confident in its product, with the introductory sentence “Your search for the best pharmacy management software ends here.”
Signature capture for electronic and mobile delivery
BestRx comes with a signature pad that allows you to collect signatures electronically. This includes signatures for prescriptions, HIPAA, and credit cards. The e-signatures are saved and may be retrieved for audits or reporting.
This software also has a mobile delivery system that allows the pharmacy to keep track of all shipments received digitally.
Document Management
BestRx simplifies document management by allowing your team to scan and import papers into the system. Furthermore, the papers may be retrieved at the press of a button. The papers are securely kept and backed up on an encrypted, HIPAA-compliant cloud server.
Choosing Your Perfect Pharmacy POS System
These 5 pharmacy POS systems include various features to help your drugstore increase sales and efficiency. Looking to try out a dedicated pharmacy POS system for yourself? ConnectPOS offers a 14-day free trial on their software so that you can start improving your customer satisfaction today without any hardware or development costs!
Source: Cloud POS