To set up your retail business for success, the first thing you should do is to upgrade your current technology systems. For most businesses, leveling up means modernizing hand-operated processes. Since omnichannel business is on the rise, it is high time to upgrade to a cloud-based Point of Sale (POS) system.
If you already have a modern POS system, consider adding these integrations to better your current one. This article will help you explore the different types of POS integrations that you can apply to your business.
What is POS integration?
POS integration, also known as third-party integration, is a separate tool designed to connect with your POS system, extending the system’s core functionality. Adding these integrations to your POS means you are building a full management system that controls all aspects of your business from one single place. Below are 6 POS integrations that will do you a favor in creating a seamless customer service experience.
6 must-have POS integrations
For retailers, integrated payment gateways mean connecting your POS system with your payment processors to complete the purchase transactions. Since there are hundreds of payment processing options available, you should opt for a POS system that integrates with some of the most popular payment gateways like PayPal, iZettle, Authorize.Net, Tyro, etc.
When you integrate inventory management extension into POS, real-time data is synchronized. It will help you avoid stock-outs in your stores, as well as give you accurate insights to improve sales. Especially with multi-store management, business owners can easily keep track of stock availability between stores/warehouses at once.
If you run an omnichannel business, it would be ideal to have a logistics partner that integrates directly into your POS. Such providers specialize in coordinating and moving items to different locations, which will assist you well in delivering or transporting goods. Opt for POS integrations with leading logistics providers like DHL for a world-class experience.
Taking care of your existing customers is just as important as attracting new ones. You can begin with a basic loyalty program by giving customers reward points and gift cards for every purchase they make. This would encourage consumers to maintain trust and loyalty in a business.
With loyalty programs being integrated into the POS system through extension providers like Aheadworks, chances of customers coming back for more are expected to be achievable.
CRM and ERP
CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) are both integral components of most businesses that are worth integrating into POS.
ERP is a group of tools used to collect and monitor data related to business management. This software is essential for supplying real-time information to e-commerce platforms, providing valuable business insights. Sage and SAP are some of the most popular names in the ERP market providing multiple solutions for different business scopes.
As for CRM, it is a system for managing and analyzing customer data with the goal of improving business relationships with customers and growing sales. Salesforce and MailChimp are two highly favored CRM systems by many retailers.
In the fast-paced world of retail, time is money. Manage all your data through your POS and let your accounting integration do the magic for you. You will save a ton of time from having to do manual accounting tasks, allow yourself to work on other important areas of your business.
For example, QuickBooks is a popular accounting software that enables businesses to manage sales and daily transactions. It can also be used to generate custom reports, take care of invoices, taxes, and more.
Running a business isn’t a walk in the park, but with certain tools, things can be a whole lot easier. Having various solutions connected to your POS system not only enables your business to run better but also pave the way for modern retail success.