With the latest development of technologies, the business world now involves a lot of complex processes. Businesses should take good care of different stakeholders, ranging from suppliers, customers, to investors. Order management is an essential part of many stores, which directly influences the relationship between businesses and these stakeholders. In this blog, we will discuss what is the order management system and its role in modern businesses.
Overview
What is an order management system?
Order management system (also known as OMS) is the tool and platform for businesses to control and keep track of order-related tasks. These works often include product payment, marketing strategies, post-purchase services, and many more. In these processes, sales, inventory, and order fulfillment are some of the most important segments.
What are the benefits of an order management system?
Order management systems are complex tools that perform different parts of the ordering processes. Here are some of the most dominant ones.
Order tracking
Tracking order is the most basic but needed part of any business. An order management system helps store owners and staff to keep an eye on their orders. For example, you can check order status, edit inventory, or contact customers when needed. This is even more useful for companies with multiple stores, because OMS can unify all data together within a single system. Therefore, it can prevent sales/inventory disparities between different channels, thus improving the shopping experience.
Inventory and logistic management
The next benefit of the order management system is related to inventory and logistics. OMS can simplify the inventory control process by giving you an overview of the whole system. As a result, you can stay up-to-date about the inventory level – what are the best sellers, and what is hard to sell. In the long run, store owners can avoid overselling (accept orders when not having enough stocks) and overstocking (over-order replacement inventory).
In addition, an order management system can also facilitate the return processes, especially for eCommerce stores. Do you know that at least 30% of products ordered online have been returned? A powerful order management system allows you to handle returned products, such as adding back to inventory or making an exchange for other items.
Order fulfillment
OMS can also support order fulfillment processes, from assigning orders to warehouses, making shipping labels to home delivery. This streamlined process can save you a lot of time and labor costs. It can not only increase productivity but also minimize errors in the whole order fulfillment stages.
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How can an order management system be used?
Now that you know some of the benefits of order management systems, how can this system be used? Apart from having manual order management (only preferred by very small businesses), OMS is often used in combination with POS systems. The order management functions are built-in tools for users to track orders and other related tasks. A big benefit of having a POS with order management tools is the compatibility with other business operations, such as the eCommerce stores or different payment integrations.
In addition, there is also standalone order management software that can work alongside other departments, namely accounting or customer loyalty. Businesses should then consider their specific needs to choose the right fit for them.
Our story
This article is brought to you by ConnectPOS, a POS provider with powerful order management tools. We take pride in providing top-notch features for omnichannel businesses. Don’t hesitate to contact us if you have any questions!