Top 5 POS Systems for Businesses in Thailand

Thailand is among the most influential commerce markets in Southeast Asia. Thailand’s total eCommerce market is projected to grow by 14.2% in 2023, the most of any country in Southeast Asia. So, if you have a business in Thailand, now is the time to strategize for your business’s growth. In 2022, only 1 out of 10 purchases made in Thailand were made online. Compared to the U.S.’s 5 out of 10 scores, this statistic suggests that Thai entrepreneurs who could offer a fast, safe, and easy solution to online buying will have a significant competitive advantage. 

The key to delivering a complete shopping experience for customers is ease of purchase. A robust Point-of-sales system is essential in elevating your sales funnel for both online and brick-and-mortar shops. If you are a retailer in Thailand, ask yourself this question: Is your current Point-of-sale system good enough to compete in this fast-growing industry? Luckily, you’ve come to the right place. In this article, we break down the top 5 POS systems in Thailand and rank them based on features, pricing, and compatibility. Learn the capabilities of each solution to choose the best POS system for your Thai eCommerce business today.

Top 5 POS Systems Thailand

ConnectPOS

ConnectPOS is the best POS system Thailand that is compatible with NetSuite ERP. The integration of ConnectPOS with NetSuite ERP in Thailand empowers businesses to achieve scalability and superior management by harmonizing ERP functionalities within their POS system. This alignment resulted in NetSuite POS that streamlines operations but also fuels their potential for growth. 

ConnectPOS represents the ideal POS system for Thailand retailers because it works perfectly for offline and online businesses. So, if you’re thinking about capturing Thailand’s market trends of a digital marketplace, ConnectPOS is essential in transforming your brick-and-mortar store into a hybrid online shopping powerhouse. Not only that, the ConnectPOS system offers many omnichannel features like click-and-collect and multi-store management tools. Thai business owners even use ConnectPOS’s multi-store management to open up opportunities for businesses outside of Thailand without any hiccups to international or local payments.

Pros

• Real-time synchronization

ConnectPOS comes with real-time synchronization between the inventory level and your store’s internal system. This means less time manually exporting, importing, and cross-verifying inventory for Thai businesses and more time focusing on customers. The ConnectPOS system is uniquely adapted to integrate with almost any program or system. So if your store uses an eCommerce hosting site or a third-party app for shipping or customer success, ConnectPOS will fit neatly into your existing app ecosystem.

• PWA consumer app

Thailand stores looking to transition their physical store to an online store can take full advantage of ConnectPOS’s PWA Consumer App. This app brings the convenience of online checkout to your brick-and-mortar business, allowing customers to pay on their phones with easy self-checkout. The PWA App can help you gather buyer’s data, update your inventory, and help reduce your physical sales workforce. Instead of relying on offline-only payment methods, ConnectPOS’s PWA helps Thai stores transition smoothly to a powerful and more consumer-friendly POS.

Cons

• No native hardware

According to ConnectPost’s website, they do not sell hardware. However, ConnectPOS supports many existing hardware systems. Furthermore, ConnectPOS’s PWA App bypasses the need for a dedicated hardware system since stores and customers can use ConnectPOS through almost any electronic device: phones, tablets, and computers. For growing markets like Thailand, hardware costs for POS can be a barrier to entry for up-and-coming businesses. So, consider this when choosing your ideal POS solution provider.

UP Solution

Another solid POS recommendation for Thai retailers is UP Solution by P2C. This is a cloud-based solution for various business operations. The company offers POS hardware and software (UP Solution) for different business types, most predominantly retailers. With central data management, businesses can gain all the basic eCommerce tools, including sales or inventory management, CRM, and online ordering. Besides retail, the system can also be used for service-based businesses, such as restaurants, salons, and hospitals. The pricing plans depend on the industry and business size so that pricing will be informed via consultation. For these reasons, Up Solution can be suitable for businesses in different industries looking for a local POS in Thailand.

Pros

• 3 dedicated first-party hardware

UP Solution offers 3 different POS hardware: kiosk, point, and station. These machines have the latest sales technology, like NFC readers, EMV, and built-in WiFi for real-time synchronization. Their hardware is compatible with many UP Solution value-added features, like Loyalty tracking, delivery tracking, or appointment scheduling. This high-value package is tempting for larger Thai businesses looking to upgrade their POS system since they are getting great online transaction processing software and the latest payment processing hardware with UP Solution.

Cons

• Enterprise-grade pricing

Unlike its competitors, UP Solution has an enterprise-first approach, limiting its pricing plans to consultation. This is a barrier to many businesses, especially those from a non-Western market like Thailand, since timezone differences will play a major role in contacting a representative to test the product. It’s clear that UP Solution’s business model focuses more on enterprise-level business, so paying more than you’ll need is not ideal for a growing market like Thailand with many Small-to-Medium Businesses. 

Synature

POS system by Signature Group in Thailand is also a powerful item on our list. A local POS solution in Thailand, their POS line called proMiSe, offers point-of-sale solutions for various industries, namely retail, spa & beauty, and restaurants. Synature provides specialized solutions for shoes/bags/apparel shops for retailers. The system focuses on bringing the most powerful inventory management tools for multiple branches. In addition, it also supports data transmission between branches and headquarters.

Pros

• Specialized for restaurant, spa, & retail

The proMiSe POS solution is designed to work at peak capacity for restaurants, spas, and retail businesses. So it’s no surprise that over 900 shops worldwide use it, many of which started out as Thai-only businesses. Undoubtedly, many Thai retailers choose proMiSe because of their dedication to these fast-growing industries and the software’s Thai-friendly interface.

Cons

• Limited operating system support

As of 2023, proMiSe POS is only available to Thai businesses if you’re using their supported hardware or through Windows 10. This is troublesome for your customers since there is no app offering for iOS, Android, or Windows 11, so customers will have to rely on your payment gateways. This is contrary to today’s payment trends, where customers can choose their preferred payment option on their phone, like Apple Pay or NFC.

Crazy Web Studio

Crazy Web Studio was originally a web design company. However, they also provide excellent POS solutions for businesses in Thailand. Unlike the previous POS systems, Crazy Web Studio focuses on designing a restaurant POS. The system supports various restaurant operations, including dining in, delivery or takeaway. It also has the must-have POS features, including an eCommerce website, promotion management, reports, and table organization. If you plan to open any inventory-rich business with an online presence, POS by Crazy Web Studio can be a good choice.

Pros

• Built-in delivery tracker

This POS solution is popular among restaurants for one simple reason: dedicated support for delivery, takeaway, and dining in. Although most POSs mentioned here can compete with Crazy Web Studio in terms of features, this POS is always ideal if you don’t want to spend time customizing your POS and are simply looking for something that works out of the box.

Cons

• Limited add-on features

Crazy Web Studio lags behind all POS systems in this list regarding a feature list. Without a customer-facing app, support for inventory syncing (vital for restaurants), and native third-par

Retail HQ

Retail HQ is a POS system in Thailand that has an easy-to-use user interface and powerful management tools. Retail HQ offers a ready-to-use system as the company will set up the hardware and offer staff training for your store. This is an outstanding feature of Retail HQ that can hardly be found in other POS providers. Retail HQ offers store management tools, such as staff time tracking, reporting, and advanced role management. Retail HQ is thus recommended for those who want a ready-to-use POS with basic business functions in Thailand.

Pros

• In-person set-up, installation, training

Retail HQ offers businesses a unique way to familiarize themselves with their POS system: face-to-face setup and training from an expert. Many POS systems fail at onboarding businesses due to complicated sign-up and limited training resources. So, it’s great to see Retail HQ’s dedication to ensuring their user experience is as frictionless as possible.

Cons

• Basic functionalities

While Retail HQ supports features like a mobile app and stock management, its native software surprisingly lacks more advanced features from a POS, like real-time inventory syncing and customization integrations with third-party apps.

Wrapping up on Top 5 POS Systems in Thailand

To thrive in the competitive Thai market, investing in one of the top POS systems in Thailand is a strategic necessity. Such a system is the backbone of modern retail, providing the technological muscle needed to streamline operations, bolster customer service, and ensure that every transaction contributes to your bottom line. The importance of selecting a POS system that aligns with your business objectives cannot be overstated; it’s a critical choice that can dictate the efficiency of your day-to-day operations and the long-term growth of your enterprise.

For those ready to leverage such advantages, ConnectPOS offers state-of-the-art POS solutions tailored to meet the unique challenges of the Thai market. Discover the difference a dedicated POS partner can make for your retail operation. Contact us to explore how ConnectPOS can drive your business forward.

Source: ConnectPOS