Cloud-based POS is highly favorable in today’s retail industry. It is a Software-as-a-Service platform where data processing happens in a remote cloud service. Users can easily access the system with a digital device and Internet connection. Are you looking for a cloud-based POS system and still unsure what features are worth looking for? In this blog, we will discuss the top 5 advanced features of cloud-based POS that can considerably bring your business to the next level.
Real-time synchronization should be one of the top cloud-based POS features nowadays due to the omnichannel trends. Customers now prefer to shop across multiple channels, such as from the eCommerce website to the physical store. In fact, research has shown that 59% of customers do research online before making a purchase to ensure the best choice possible. To accommodate this growing demand, retailers have to stay updated about the inventory status to inform customers.
Real-time synchronization can make sure that users can see the latest changes in the store on their POS systems. This feature is particularly useful for multi-store management. It can help avoid disparities between the actual stock numbers and what is displayed in the system.
Cloud-based POS relies heavily on the Internet connection. The information can only be reached if the device is connected to the Internet. What if the Internet suddenly goes down? This is when Offline Mode becomes useful. A powerful cloud-based POS should allow users to enable Offline Mode during an outage. In this way, it can minimize the interruptions caused by Internet loss and prevent future problems. Offline Mode should save the data during the outage and automatically update them when the Internet is back. The transactions happening during this time thus cannot be lost and you can control your activities better.
It is undeniable that there is no one-size-fits-all cloud-based POS on the market. That is why you need customizable options in your future POS, so that you can alter the system based on your specific needs. For example, you want to have different receipt templates for specific types of customers. In this case, you might need to customize your receipt, such as moving the logo or adding several elements.
It is just one situation when you need customizable options. Some other must-have customizations include custom sales, number of terminals, languages, etc. You can also ask the developers about other customization that is not readily available in the system, as sometimes they can do it for you (with flexible prices).
When it comes to the Internet, it is always necessary to take good care of data security. Businesses should make sure that the cloud-based POS system of their choice has sufficient data protection features. They can be security protocols, PCI compliant networks, etc. Carefully check if the employees’ access to customer data requires protocols or encrypted passwords. It can also be useful if your POS allows you to assign permissions to different staff positions, so that not every employee can access all sensitive data.
Support from the developers
Sometimes, you may face problems with your cloud-based POS and don’t know how to fix them. Although most POS companies have an online user manual, you can have difficulties in finding the solution to your problems, or your problems are not mentioned there. This is when 24/7 support comes in handy.
Many businesses overlook this feature when deciding to choose their cloud-based POS systems. Remember that not every POS provider has round-the-clock customer support. However, there are still many companies offering 24/7 free support so that your question can be answered as soon as possible. If you are not so confident with your technological skills, having a POS with 24/7 support can be highly beneficial. Choose wisely!
The list of the top cloud-based POS system features are the most recommended ones, but there are still many more important features that suit the specific business needs. Understanding what your business needs is the key to finding the best POS system.